Privacy Policy

1. Introduction

At AEME Solutions, operators of VítolaApp, we take your privacy very seriously. This Privacy Policy describes how we collect, use, store, and protect your personal information when you use our application.

By using VítolaApp, you agree to the data collection and use practices described in this policy. If you do not agree with this policy, please do not use our application.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, age, and user preferences
• User Content: Tasting notes, cigar ratings, photographs, collections, and personal preferences
• Voice Data: Voice recordings when using the voice notes feature (processed and deleted immediately after conversion to text)
• Profile Information: Flavor preferences, pairing history, and customized settings

2.2 Automatically Collected Information

• Usage Data: Pages visited, features used, usage time, and interaction patterns
• Device Information: Device type, operating system, browser version, unique device identifier
• Location Data: General location based on your IP address (we do not collect precise GPS location)
• Cookies and Similar Technologies: We use local cookies to maintain your session and preferences

2.3 Third-Party Information

If you choose to sign in through third-party services (Google, Apple, etc.), we may receive basic profile information in accordance with your privacy settings on those platforms.

3. How We Use Your Information

3.1 Service Provision

• Create and maintain your user account
• Store and sync your notes, collections, and preferences
• Process voice data and convert it to text for your tasting notes
• Generate personalized pairing recommendations
• Send alerts and notifications about your humidor and collection

3.2 Improvement and Development

• Analyze usage patterns to improve user experience
• Develop new features based on user preferences
• Optimize performance and fix technical errors
• Perform statistical analysis with aggregated and anonymized data

3.3 Communications

• Send important updates about the service
• Respond to your inquiries and provide technical support
• Send newsletters (only if you have given consent)
• Notify you about changes to our terms or policies

3.4 Security and Legal

• Protect against fraudulent or abusive use of the application
• Comply with legal and regulatory obligations
• Verify user age and comply with tobacco restrictions
• Respond to legal requests from government authorities

4. Voice Data — Special Treatment

VítolaApp offers a unique voice-to-text functionality. It is important that you understand how we handle this data:

• Voice recordings are processed in real-time through voice recognition services
• Once converted to text, the audio recording is immediately deleted
• We do not store or retain voice audio files
• The resulting text is saved as part of your tasting notes
• You can edit or delete the text at any time
• We use third-party services for voice processing (see Section 6)

5. Sharing Information

We do not sell your personal information. We may share your information in the following limited circumstances:

5.1 Service Providers

We share information with trusted service providers who help us operate VítolaApp:

• Cloud hosting and data storage services
• Voice-to-text processing
• Analytics and metrics services
• Email and notification providers

5.2 Legal Compliance

We may disclose your information if legally required:

• In response to a court order, subpoena, or legal government request
• To protect our legal rights or those of our users
• To prevent fraud, illegal activities, or security threats

5.3 Business Transfer

In case of merger, acquisition, or asset sale, your information may be transferred. We will notify you before your information is transferred and becomes subject to a different privacy policy.

6. Third-Party Services

VítolaApp uses the following third-party services that may collect data:

• Voice Recognition Services: To convert audio to text in real-time
• Cloud Storage Services: To securely store your data
• Analytics Tools: To understand application usage and improve experience
• Authentication Providers: Google, Apple, or other sign-in services

These services have their own privacy policies and we recommend reviewing them. We are not responsible for third-party privacy practices.

7. Data Storage and Security

7.1 Security Measures

• Data encryption in transit and at rest
• Secure authentication and session management
• Restricted access to personal data within our organization
• Regular monitoring of security vulnerabilities
• Regular backups to prevent data loss

7.2 Data Retention

We retain your personal information while your account is active. You may request account deletion at any time. After deletion:

• Your personal data will be deleted within 30 days
• Some data may be retained anonymously for statistical analysis
• Certain records may be maintained to comply with legal obligations

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access and Portability: Request a copy of your personal data in a machine-readable format
• Rectification: Correct inaccurate or outdated information
• Deletion: Request deletion of your account and personal data
• Objection: Object to processing of your data for certain purposes
• Withdrawal: Withdraw consent when processing is based on consent

To exercise any of these rights, contact us at hello@aemesolutions.com. We will respond within 30 days.

9. Cookies and Tracking Technologies

• Essential Cookies: Necessary for basic functionality (session, authentication)
• Preference Cookies: Remember your settings and language preferences
• Analytics Cookies: Understand how the application is used
• Local Storage: Save data locally on your device for offline functionality

10. Children's Privacy

VítolaApp is intended exclusively for adults of legal age to consume tobacco products. We do not knowingly collect information from minors under 18 years of age.

If you believe a minor has created an account, please contact us immediately at hello@aemesolutions.com.

11. International Transfers

Your information may be transferred and processed in countries different from yours. When we transfer data internationally, we implement appropriate safeguards such as standard contractual clauses and technical security measures.

12. Changes to This Policy

We may update this Privacy Policy periodically. When we make significant changes, we will notify you through a prominent notification in the application, by email, and by updating the "last updated" date at the top of this policy.

13. Contact